Support Center

CIP uses your device camera to read product barcodes (EAN-13, UPC-A). When a barcode is detected, the app queries Open Food Facts, Open Beauty Facts, or its internal database to retrieve product information. The entire process takes under 2 seconds. If a product is not found, you can contribute by adding it to the open database.

CIP relies on three data sources: Open Food Facts for food and beverage products, Open Beauty Facts for cosmetics and personal care products, and an internal scientific database built from peer-reviewed nutritional and toxicological research. These databases are continuously updated by communities and researchers worldwide.

The A–E grade is a composite score calculated from multiple factors including ingredient safety, nutritional profile, additive classification, and potential health risks. Grade A (green) indicates excellent safety and nutrition, while Grade E (dark red) signals significant health concerns. The specific calculation varies by app type — food apps weigh nutritional content differently than cosmetics apps weigh ingredient toxicity.

Four CIP apps feature AI-powered analysis using Groq's Llama 3.3 70B model. The AI processes your specific health data (like urine color, cycle information, or symptoms) and provides personalized interpretations and recommendations. All AI queries are transparent — you can see exactly what data is sent. No personal identifiers are included in AI requests.

No. All CIP apps store data exclusively on your device using Apple's SwiftData framework. No data is sent to our servers, no analytics are collected, and no third-party tracking exists. The only external communication is barcode lookups to product databases and AI queries (in 4 apps only).

All CIP apps support 8 languages: German (DE), English (EN), Spanish (ES), French (FR), Italian (IT), Dutch (NL), Portuguese (PT), and Romanian (RO). This is full localization — every UI element, health warning, grade explanation, and ingredient description is professionally translated.

Partially. Features that rely on local databases (like additive lookups, ingredient classification, and health profiles) work offline. However, barcode scanning requires an internet connection to query product databases, and AI features require connectivity to the Groq API.

If you find incorrect product information, you can contribute corrections directly through Open Food Facts or Open Beauty Facts platforms. These are community-maintained databases, and corrections benefit all users worldwide. You can also contact us at support@ciphealth.app to report issues.

Each CIP app is specialized for a specific health domain. Drink Scanner focuses on beverages, Food Scanner on food products, Cosmetics Scanner on beauty products, and so on. While they share the same design language and grading system, each app has its own database, scoring algorithm, and domain-specific features. This specialization allows deeper analysis than a single all-in-one app.

Currently, all CIP apps are available exclusively on iOS (iPhone). They are built natively with SwiftUI for optimal performance. Android availability is being evaluated for the future.

CIP apps are sold through the Apple App Store. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, find the CIP app purchase, and follow Apple's refund process. Refund decisions are made by Apple according to their policies.

Email us at support@ciphealth.app. We typically respond within 48 hours. You can also reach us through our social media channels: Instagram, TikTok, YouTube, and X — all @cipapp.